Effective Communication Skills – how to win trust and stand out as a dental professional (CPD01JUL21)

AvailabilityCourse has taken place
SubjectCommunication skills
DescriptionPeople do business with those they like and trust. Of equal importance, they are less likely to complain, refer to a regulator or become litigious in the event of things going awry. This workshop, aimed at all team members will introduce you to the 3A’s of rapport and relationship building with your patients and colleagues and help you to learn skills in active listening and NLP techniques.
VenueVillage Hotel Leeds South, Leeds  View details
Date & timeThursday 1 July 2021, 09:30 to 16:30
LecturerAnthony Asquith  View details
Target audience

Mandatory: Dental Hygienist (£30.00pp discount), or Dental Nurse (£30.00pp discount), or Dental Technician (£30.00pp discount), or Dental Therapist (£30.00pp discount), or Practice Manager (£30.00pp discount), or Receptionist/Administrator (£30.00pp discount), or Dentist

Course styleWorkshop
CategoryManagement course
CateringRefreshments and lunch
Development outcomeA, B
CPD hours6:00
Cost£60.00 (subject to discounts, see Target audience above)
Aims

This course aims to help you build rapport with both colleagues and patients by using effective communication skills in practice.

Objectives

Develop skills in active listening and NLP techniques to ensure a patient centred approach.

Explore the 3 A’s of relationship building with colleagues and patients.

Be proficient in reading people’s personal preferences and body language.

Learning outcomes

On completion of this course delegates will have:

Increased confidence in managing the nuances of human behaviour.

Improved workplace engagement as you learn to understand yourself and others better.

Happier patients as you learn how to win trust.

Improved relationships with your colleagues.