Power up your complaints skills (CPD08JUN21)

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Documents
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SubjectComplaints Handling
DescriptionHow confident are you when it comes to dealing with patient feedback and complaints? If you are looking to power up your knowledge and confidence in complaints handling, this interactive session is a must!
Additional information

The virtual platform this course will use is yet to be confirmed. A document will be added to the course documents section at least one week prior to the course date.

Please ensure you review the course documents via ‘my courses’ at least one week prior to the course date to access any registration links that might be required.

VenuePlatform tbc, - Virtual  View details
Date & timeTuesday 8 June 2021, 12:00 to 13:30
LecturerSue Boynton  View details
Target audience

Recommended to all

Course styleWorkshop
CategoryManagement course
CateringNo catering
Development outcomeA, B, D
CPD hours1:30
Cost£10.00
Aims

This practical interactive session aims to give you an understanding of the essentials of practical and effective feedback and complaints handling.

Objectives

Delegates will learn professional feedback and complaints handling skills.

Real complaints scenarios will be utilised in an interactive format to enhance learning.

Build skills in complaints handling, and be in a position to share knowledge and skills within the team.

Learning outcomes

By the end of the session, delegates will have learnt how to effectively capture and manage feedback and complaints, and discovered how to enhance their skills to comply with GDC, CQC and NHS requirements.