The Power of an Apology (CPD21APR21a)

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SubjectCommunication skills
DescriptionMaking an apology can be a difficult thing to do, and it can be hard to know when they are needed and how to make an effective apology. This course wil equip you with the skills to overcome these difficulties in order to improve your communication skills when dealing with problems and complaints.
Additional information

The virtual platform this course will use is yet to be confirmed. A document will be added to the course documents section at least one week prior to the course date.

Please ensure you review the course documents via ‘my courses’ at least one week prior to the course date to access any registration links that might be required.

VenuePlatform tbc, - Virtual  View details
Date & timeWednesday 21 April 2021, 19:00 to 20:30
LecturerChristina Abson  View details
Target audience

Recommended to all

Course styleLecture
CategoryEvening lecture
CateringNo catering
Development outcomeA, D
CPD hours1:30
Cost£10.00
Aims

To examine the value in making an apology

Objectives

This course will cover

  • Deciding when an apology is needed
  • The component of an effective apology
  • The benefits of making an apology
Learning outcomes

After completing the course delegates will be able to

  • Decide when an apology is appropriate
  • identify the elements of a constructive apology
  • Discuss the benefits of making an apology