Power up your complaints skills (CPD15APR21)

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SubjectCustomer service
DescriptionHow confident are you when it comes to dealing with patient feedback and complaints? If you’re looking to power up your knowledge and confidence in complaints handling, this interactive session is a must! Sue Boynton is The Complaints Expert who has already helped professionals to resolve literally thousands of complaints. She runs the popular “Complaints, feedback reviews: success for professionals” group
Additional information

The virtual platform this course will use is yet to be confirmed. A document will be added to the course documents section at least one week prior to the course date.

Please ensure you review the course documents via ‘my courses’ at least one week prior to the course date to access any registration links that might be required.

VenuePlatform tbc, - Virtual  View details
Date & timeThursday 15 April 2021, 18:30 to 20:00
LecturerSue Boynton  View details
Target audience

Recommended to all

Course styleWorkshop
CategoryEvening lecture
CateringNo catering
Development outcomeA, B, D
CPD hours1:30
Cost£10.00
Aims

This practical interactive session aims to give you an understanding of the essentials of practical and effective feedback and complaints handling.

Objectives

During this session delegates will learn professional feedback and complaints handling skills with a focus on resolving complaints and demonstrating learning. Real complaints scenarios will be utilised in an interactive format to enhance learning.

Learning outcomes

Build skills to resolve complaints, and use feedback to their advantage and comply with GDC, CQC and NHS requirements.