MIAD Difficult Conversations with Colleagues - Managing Conflict (MIAD13JAN21)

AvailabilityCourse has taken place
SubjectTraining trainers
DescriptionPlease note this is an 'invitee' only course and not open to external delegates. Please email dentaladmin.yh@hee.nhs.uk to book your place. To qualify for a place you must be a TPD.
VenueZoom, NA - Virtual  View details
Date & timeWednesday 13 January 2021, 10:00 to 12:30
LecturerMartin SMITH  View details
Target audience

Mandatory: Education Supervisor

Course styleWorkshop
CategoryManagement course
CateringNo catering
Development outcomeB, D
CPD hours2:00
CostNo charge
Aims

Recognising that individuals have different work preferences can create barriers to effective working. This workshop will help delegates manage conversations professionally with colleagues resulting in positive outcomes.

Learning methods: Presentation of knowledge, tools and techniques; case-studies; questionnaires providing insight into own style; simulation and discussion.

Objectives

Delegates will:

Review the types of difficult conversations that clinicians have experienced with colleagues

Learn how to effectively give feedback when required by applying a simple feedback model (SBI)

Apply a conflict mode tool (T Kilmann) to address how they currently manage these behaviours and conversations and to recognise their own style (MiRo)

Practise applying communication techniques when faced with challenging situations, specifically emotional responses such as anger or disappointment

To recognise and respond to bullying/harassment

To understand the importance of planning and implementing coping strategies to aid personal resilience

To understand how to apply a negotiating strategy to any situation and to be able to influence others