Key Skills of Coaching and Mentoring Part 1 (Introduction: productive conversations.) (DWD22OCT25)

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SubjectLeadership and Management
DescriptionThis course will explore methods of achieving better standards of communication in general dental practice, drawing on key concepts from coaching and mentoring
VenueMicrosoft Teams, Microsoft Teams - Virtual  View details
Date & timeWednesday 22 October 2025, 12:00 to 13:30
LecturerMr Timothy Bailey  View details
Target audience

Mandatory: Clinical Dental Technician (£5.00pp discount), or Dental Hygienist (£5.00pp discount), or Dental Nurse (£5.00pp discount), or Dental Technician (£5.00pp discount), or Dental Therapist (£5.00pp discount), or Practice Manager (£5.00pp discount), or Dentist

Course styleLecture
CategoryManagement course
CateringNo catering
Development outcomeA, B, C, D
CPD hours1:30
Cost£10.00 (subject to discounts, see Target audience above)
Aims

This course is aimed at achieving better standards of communication in general dental practice, drawing on key concepts from coaching and mentoring.

Objectives
  • Identify how to have effective conversations with patients and colleagues.
  • Understand the real motivation behind what someone says, and how they say it.
  • Explore the tensions and conflicts which inhibit effective communication
Learning outcomes

By the end of this session, delegates should be able to understand how to have effective conversations with patients and colleagues.