Dental Receptionists - refining the required skills and the customer service approach (DWD19JUNE25C)

AvailabilityPlaces available  Add to basket
SubjectCustomer service
DescriptionThis course details the input of dental receptionists in a quality-driven healthcare sector. It looks at personal qualities that support good reception services and considers the formal training required to ensure that the receptionist is the friendly face of the practice projecting high standards of professionalism and caring to all patients and can effectively support the work of the clinical team. This course will cover reception skills and aptitudes, how to understand patients' needs, and work as part of the dental team.
VenueMercure Sheffield Parkway, Sheffield  View details
Date & timeThursday 19 June 2025, 09:30 to 17:00
LecturerGlenys Bridges  View details
Target audience

Mandatory: Dental Nurse, or Dental Receptionist, or Practice Manager

Course styleLecture
CategoryProfessional development
CateringRefreshments and lunch
Development outcomeA, B, C, D
CPD hours6:00
Cost£40.00
Aims

This course aims to highlight the skills and aptitudes that produce excellent receptions services, whilst considering how the front of house teams services showcase the professionalism of the clinical team, in addition to exploring ways to project a caring and professional image to existing and potential new patients.

Objectives
  • This training will look in-depth at the skills and aptitudes that ensure receptions skills are consistently meeting the needs of patients, colleagues and the dental business.
  • Using case studies and action learning techniques it will define training and development needs and emphasise the importance of analysing what goes well so that with reflective learning so that specific strengths can be identified and used to strengthen areas of weakness.
  • It will highlight the need to provide resources and clear definitions of receptions skills and show their impact on patient care, so that training and development can be put into place to ensure the quality of reception skills is an asset to the practice and supports the work of the clinical team.
Learning outcomes
  • Recognise how effective reception skills enable each member of the team to care for their patients.
  • Understand the impact of making patients feel cared about.
  • Create ongoing professional development plans and targets for receptionists. 
  • Define how receptions skills influence the patient experience.
  • Understand the professional responsibilities of GDC non-registrants.