Dento-Legal Essentials – Complaints handling. Don’t be afraid, be one step ahead! (CPD09JUL20)

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SubjectComplaints Handling
DescriptionThis extremely relevant dentolegal session looks at the main issues which can result in complaints and GDC investigations, and how to avoid them.It includes relevant practical tips for managing patient expectations, and minimising risk. Having this valuable intelligence can help you to be one step ahead, to reduce your risk, and reduce your worries.
Additional information

This webinar is to be ran via Zoom. Registration and joining instructions will be made available via your Maxcourse account, after you have booked your place.

To view the instructions head to ‘my courses’, select the course title and you will see the documents section.

This document is only visible to those booked on the course, please do not share this with others.

Only those with a place booked via Maxcourse will receive their CPD certificate after attendance of the webinar

VenueZoom, NA - Virtual  View details
Date & timeThursday 9 July 2020, 12:00 to 13:30
LecturerSue Boynton  View details
Target audience

Recommended to all

Course styleWorkshop
CategoryManagement course
CateringNo catering
Development outcomeA, B, D
CPD hours1:30
CostNo charge
Aims

This session will provide an update on the main issues which can result in complaints and GDC investigations.

Objectives

This session is intended to create an understanding of the most commonly occuring dentolegal issues which can result in complaints and GDC investigations and will include:

  • Exploring dentolegal issues.
  • Identifying the main issues which can result in complaints and GDC invstigations.
  • Developing strategies to reduce the risk of such issues occuring.
Learning outcomes

By the end of the session delegates will be in a position to develop a greater awareness of dentolegal issues, and put them into perspective, and be able to develop strategies which can be applied everyday in dental practice to reduce the risk of such issues occuring.