The Four C's - Consent, Communication, Complaints Handling and Contractual Challenges (CPD02MAR20)

AvailabilityCourse has taken place
SubjecteCPD
DescriptionDuring this day, Raj Rattan will look at the dento-legal aspects of consent, review communication techniques and propose effective models of verbal communication. Raj will also cover patient communications and clinical record keeping. The complaints module will include an overview of the root causes of complaints and Raj will discuss effective strategies to manage and avoid complaints. The day will conclude with an over-view of the clinical challenges associated with the current GDS contract including mixing private/NHS dentistry and the provision of complex care in the NHS. He will outline the proposals for contract reform.
Additional information

The course is aimed at dentists including practice owners and associates. Aspects of the course will also be suitable for dental nurses, hygienists, therapists and practice managers.

VenueGallery Room, Thorpe Park Hotel and Spa, Leeds  View details
Date & timeMonday 2 March 2020, 09:00 to 17:00
LecturerRaj Rattan  View details
Target audience

Mandatory: Dental Hygienist (£30.00pp discount), or Dental Nurse (£30.00pp discount), or Dental Technician (£30.00pp discount), or Dental Therapist (£30.00pp discount), or Practice Manager (£30.00pp discount), or Receptionist/Administrator (£30.00pp discount), or Dentist

Course styleLecture
CategoryMajor event course
CateringRefreshments and lunch
Development outcomeA, C, D
CPD hours6:00
Cost£60.00 (subject to discounts, see Target audience above)
Aims

To review and understand complainant behaviours

To discuss effective communication strategies in general dental practice

To explore the challenges with the current dental contract and update delegates on the plans for contract reform

To review dento-legal cases and what can be learned

Objectives

Educational Outcomes

Delegates will be able implement effective complaints strategies

Delegates will be able to apply the principles of effective communication with patients

Delegates will have a better understanding of the challenges of the current GDS contract

Delegates will have more knowledge about the proposals for contract reform.