NHS Management (StR26NOV19)

AvailabilityCourse has taken place
SubjectMiscellaneous
DescriptionPlease note this course is only available to StR3,StR4 and StR5 and is not open to external delegates.
Venue2.17a&b, HEE - Leeds Office (Willow Terrace Rd), Leeds  View details
Date & timeTuesday 26 November 2019, 09:00 to 17:00
Lecturerssiobhan grant, Rob Rathbone & Alastair Speirs  View details
Target audience

Mandatory: StR3, or StR4, or StR5

Course styleLecture
CategoryManagement course
CateringRefreshments and lunch
Development outcomeA, B
CPD hours6:00
CostNo charge
Aims

Understand NHS management structures

Understand NHS commissioning decision making processes and arrangements

Be able to effectively manage patient complaints

Understand how to manage difficult/failing colleagues

Develop effective and harmonious team working skills

Be capable of problem solving

Be able to maintain effective patient/colleague communication