Flying High with Patient Safety and Professionalism (CPD27SEP19)

Advance your skills, behaviours and attitudes to uphold patient confidence in the dental profession.

The healthcare profession reacts to mistakes by often blaming clinicians for things going wrong. This goes to the very heart of priming the litigation culture here in the UK. Defensiveness in the NHS is costing taxpayers £133 million every month with this set to double by 2020. In fact recent figures released by the University of Manchester in July 2018 reveal that more than 1 million Brits feel that they have been harmed by avoidable healthcare mistakes at their GP or dental practice. The figure rising to 3 million if avoidable near misses are included too.

This interactive course is designed to help you understand human factors and what is needed in your own personal approach to patient safety calling on valuable lessons learned in aviation and other successful industries.

Complaints to NHS England about dentists are rising with more and more dentists being complained about and sadly falling foul of GDC investigation. This course will examine how your actions can continue to keep you the right side of being a ‘professional’ member of the dental profession.

Really enjoyed the day, a new way to:

look at things we do without thinking

Fantastic and very well presented

Kept everyone's interest, I felt comfortable joining in the discussion

GDC Outcomes A,B and D

Very knowledgeable speaker - will look out for same course again in the future. Human factors now so important.

Mandatory: Dental Hygienist (£25.00pp discount), or Dental Nurse (£25.00pp discount), or Dental Technician (£25.00pp discount), or Dental Therapist (£25.00pp discount), or Practice Manager (£25.00pp discount), or Receptionist/Administrator (£25.00pp discount), or Dentist

Increase confidence in your working behaviours by improving personal skills to better manage adverse situations

Increased professional and leadership skills in handling patient, clinical and staff issues appropriately and professionally

Delegates will be able to implement the use of patient checklists to enhance patient safety through consistent audits

Gain situational awareness - Delegates will recognise how to anticipate potential threats and learn how to manage errors to ensure problems don’t escalate

Delegates will be able to discuss the pitfalls that get healthcare workers into conflict with patient safety and professionalism

All team members should attend this insightful CPD program as is recommended by colleagues here