Workshop 2: Communications to lead and engage your team (CPD-LEED09JAN18)

Additional qualification details

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Please note that this is one of six workshops designed to ensure dentists and managers feel confident that they are managing their practices as efficiently and as effectively as possible.

Whilst each course stands alone, delegates may want to consider booking all six sessions. The full list of workshop dates are:

14th November 2017 workshop 1 Planning for success & the role of the manager

9th January 2018 workshop 2 Communications to lead and engage your team

13th March 2018 workshop 3 Marketing, meeting the patient requirements and quality

8th May 2018 workshop 4 Making practice finance work

10th July 218 workshop 5 How to manage performance and get the most from your team

11th September 2018 workshop 6 Dealing effectively with change

A PDF document is also attached above detailing a qualification that can also be taken in conjunction with the six workshops.

Mandatory: Dental Hygienist (£15.00pp discount), or Dental Nurse (£15.00pp discount), or Dental Technician (£15.00pp discount), or Dental Therapist (£15.00pp discount), or Practice Manager (£15.00pp discount), or Receptionist/Administrator (£15.00pp discount), or Dentist

What a delegate can hope to take from the workshop

To understand the relevance of key communication theories

Several communication theories will be introduced and applied to the dental practice. Delegates will begin to understand how and why communication can be successful and what the various barriers to communication are in a dental practice and how they can be overcome.

To be confident and competent in using practical communication skills

Start to apply the theory into practical communication skills. This will be done by the delegates beginning to assess their current communication strengths and weaknesses and then start to look at ways to improve them.

To understand the causes of conflict and how to deal with them

One of the key areas for communication in a practice is in avoiding and, if necessary, dealing with conflict. The causes of this conflict and how to use communication to deal with them is discussed and then planned.

Establish systems and standards to lead and engage the dental team

Best practice for communication in all dental teams is discussed and the implementation of standards is evaluated. The delegates will then start to action plan and put in place their own standards and relevant processes to ensure effective communication at all levels of the practice.

By the end of the course delegates will be able to:

• Understand the key communication theories
• Be confident and competent in using practical communication skills
• Understand the causes of conflict and how to deal with them
• Establish systems and standards to lead and engage the dental team