Workshop 1: Planning for success and the role of the manager (CPD-LEED14NOV17)

Additional qualification details

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Please note that this is one of six workshops designed to ensure dentists and managers feel confident that they are managing their practices as efficiently and as effectively as possible.

Whilst each course stands alone, delegates may want to consider booking all six sessions. The full list of workshop dates are:

14th November 2017 workshop 1 Planning for success & the role of the manager

9th January 2018 workshop 2 Communications to lead and engage your team

13th March 2018 workshop 3 Marketing, meeting the patient requirements and quality

8th May 2018 workshop 4 Making practice finance work

10th July 218 workshop 5 How to manage performance and get the most from your team

11th September 2018 workshop 6 Dealing effectively with change

A PDF document is also attached above detailing a qualification that can also be taken in conjunction with the six workshops.

Mandatory: Dental Hygienist (£15.00pp discount), or Dental Nurse (£15.00pp discount), or Dental Technician (£15.00pp discount), or Dental Therapist (£15.00pp discount), or Practice Manager (£15.00pp discount), or Receptionist/Administrator (£15.00pp discount), or Dentist

What a delegate can hope to take from the workshop

To be able to carry out an analysis of the organisation and its environment

By looking at what delegates are currently doing well and understanding what they do not do so well. Also start to find out what patients want from the practice and so the manager will be able to begin to formalise short and long-term plans.

How to devise a mission statement and some strategic objectives for an organisation

The manager will then start to identify how this overall plan for the practice can be structured into both a vision, in the form of mission statement, and some clear goals, in the form of strategic objectives. The use of SMART objectives and strategy versus tactics is explained.

Be able to prepare an implementation plan

The vision and goals can then be broken down further into the basics of an implementation plan which can then act as an immediate and structured approach to bringing improvement to the practice.

Devise how to communicate the plan and get buy-in from the practice team

In order for this structured approach to work, the vision and the goals must be clearly communicated to all levels of staff. The final part of this workshop will look at how this can be done to maximise the chances of understanding and buy-in from the team.

By the end of the course delegates will be able to:

• Carry out an analysis of the organisation and its environment
• Create a mission statement and a strategic plan for an organisation
• Take a strategy and break it down into a workable programme
• Communicate and get buy-in from the practice team