Complaints handling in contemporary clinical dental practice (CPD-BRIG10FEB17AM)

AvailabilityCourse has taken place
SubjectPractice management
DescriptionA overview of complaints handling, a reccomended GDC topic, in current dental practice from a Dental Advisor from a leading Indemnity provider
VenueWestwood Room, Forest Pines Hotel and Golf Resort, Nr Brigg - Brigg  View details
Date & timeFriday 10 February 2017, 09:00 to 12:30
LecturerMike Williams  View details
Target audience

Mandatory: Dental Hygienist (£15.00pp discount), or Dental Nurse (£15.00pp discount), or Dental Therapist (£15.00pp discount), or Practice Manager (£15.00pp discount), or Receptionist/Administrator (£15.00pp discount), or Dentist

Course styleLecture
CategoryManagement course
CateringRefreshments
Development outcomeNo development outcome
CPD hours3:00
Cost£30.00 (subject to discounts, see Target audience above)
Aims

Provide an overview of complaints handling in Dental Practice

Objectives
  • Describe the current complaints handling framework in England
  • Explain why patients might complain and what they complain about
  • Describe Strategies for avoiding complaints, managing them when they arise, and prevent them from escalating