Effective record keeping and complaints handling (CPD-YORK17NOV16A)

AvailabilityCourse has taken place
SubjectPractice management
DescriptionThis course is designed to improve your knowledge and undersatanding of effective complaints handling and accurrate dento-legal record keeping.
VenueCambridge Room, Mercure Fairfield Manor, York  View details
Date & timeThursday 17 November 2016, 09:30 to 16:30
LecturerRashpal Mondair  View details
Target audience

Mandatory: Dental Hygienist (£25.00pp discount), or Dental Nurse (£25.00pp discount), or Dental Technician (£25.00pp discount), or Dental Therapist (£25.00pp discount), or Practice Manager (£25.00pp discount), or Receptionist/Administrator (£25.00pp discount), or Dentist

Course styleLecture
CategoryManagement course
CateringRefreshments and lunch
Development outcomeNo development outcome
CPD hours5:00
Cost£50.00 (subject to discounts, see Target audience above)
Aims

To review the importance of making and keeping accurate dental records and to manage complaints in an effective and dento-legal manner.

Objectives
  • To discuss best practice guidelines for record keeping
  • To explain how records can be improved
  • To discuss legal aspects of record keeping
  • Explore best practice in complaints handling
  • Explain how to reduce the possibility of complaints progressing further by effective complaints handling
  • Discuss Dento-legal aspects of complaints