Building Confidence In Your Interpersonal Skills As A Returning Trainee (RTT12JUN25)

Workshop Expectations

To get the most from the workshop, you will be asked to prepare a real-world scenario for discussion or role-play. This allows practice in a supportive environment to explore effective strategies and areas for improvement. This is an interactive session focused on communication skills, active participation in discussions and exercises is essential.

Technical Requirements

Where possible, all attendees must have cameras and microphones on to ensure meaningful interaction. On the Day Log in 10 minutes early so we can start promptly. Join from a quiet, private space to fully engage in discussions and activities. If you are more than 30 minutes late without notice, you may not be admitted. Regular breaks will be provided, and the session will conclude at 3:00 PM. If you cannot attend, inform the organisers in advance. We look forward to a great session with you!

Joining Instructions

This is a virtual course, the joining instructions for the virtual meeting will be added to the documents section (above) before the course. Please ensure that you are able to access this before the course so that you are ready to join on the day.

Booking cancellation

Participants must make every effort to attend courses they have booked. If your availability changes after booking, please cancel your place through Maxcourse as soon as possible. This will release the place for colleagues on the waiting list.

If you need to cancel within 1 week of the course or the course has started and you are not able to attend, please email england.lsfdcourses.yh@nhs.net to give your apologies.

This course is restricted to trainee doctors and dentists who are taking time out of training or who have returned to training within the last 3 months. IMG trainee doctors may also attend within their first 6 months of working within the NHS. (IMG = International Medical Graduate.) Please only book if you meet these criteria.

Mandatory: Dentist, or Doctor, or Public Health Professional

The aim of this interactive workshop is to improve the doctor, patient relationship by developing vital communication skills.

• Emotional Intelligence Under Pressure: Learn to recognise emotional triggers and take control of your reactions, even in high-stress situations. Develop the ability to stay composed and respond effectively rather than react impulsively.

• The Power of Body Language: Discover the hidden language of non-verbal communication. Understand key body language signals, interpret unspoken cues, and refine your own gestures to enhance clarity and trust.

• Active Listening: More Than Just Hearing Unlock the power of true listening—grasp the importance of perspective, improve patient engagement, and ensure every conversation is meaningful and productive.

• Mastering Effective Questioning: Craft the right balance of open and closed questions to gather clear, concise patient histories. Learn to navigate unstructured narratives and encourage meaningful dialogue. Gain practical strategies for influencing conversations and achieving win-win outcomes.

• Refining Your Verbal Communication: Enhance the impact of your speech with the right speed, emphasis, articulation, and well-placed pauses. Cut through the complexity—ditch the medical jargon and ensure clarity for all.

• Empathy & Delivering Difficult News Master the delicate balance of professionalism and compassion. Learn when and how to show empathy, and understand that the way bad news is delivered can leave a lasting impact. Develop essential skills for breaking difficult news with sensitivity and care.

• Attendees will gain a heightened sense of self-awareness, allowing them to better understand their own behaviour's and reactions.

• They will master techniques to demonstrate empathy and confidence through both verbal and non-verbal communication.

• Participants will learn how to build strong rapport with patients and colleagues while developing strategies to stay calm and manage emotions in high-pressure or uncomfortable situations.