Having Courageous Conversations to Deliver Difficult Feedback for Educators and Supervisors (FD9DEC26)

One of the factors that can undermine our impact in our role is missing opportunities to speak up skilfully when we notice issues or opportunities for improvement. As educators, a key part of our role is offering feedback - including feedback that may be difficult to hear.

This highly practical and interactive workshop focuses on building participants’ ability to handle these conversations with confidence, clarity and empathy. The session combines facilitator input, group discussion, demonstrations and extended skills practice to ensure participants leave more confident and effective in real situations.

Booking courses

Please ensure that you check your availability before booking a place and add the booking to your diary / calendar. Please ensure that you also book the relevant study leave in advance with your employer.

Please refrain from booking multiple instances of the same course or course type to ensure that places are available to your colleagues. If a course is full, please add yourself to the waiting list and you will receive a notification if a place becomes available.

Joining Instructions

This is a virtual course, the joining instructions for the virtual meeting will be added to the documents section (above) before the course. Please ensure that you are able to access this before the course so that you are ready to join on the day.

Booking cancellation

Participants must make every effort to attend courses they have booked. If your availability changes after booking, please cancel your place through Maxcourse as soon as possible. This will release the place for colleagues on the waiting list.

If you need to cancel within 1 week of the course or the course has started and you are not able to attend, please email england.lsfdcourses.yh@nhs.net to give your apologies.

This course is only available to Educational Supervisors, Education Leads, Training Programme Directors and Senior Faculty within Yorkshire and the Humber.

Mandatory: Dentist, or Doctor, or Public Health Professional

Increase participants' impact in their role by equipping them with the skills and confidence to lean into important but potentially emotive conversations.

• Identify opportunities we’re missing - reflecting on the cost of conversations we’re avoiding, and why we avoid them
• Insight on and practice in the key skills of effective candour; including self management, creating psychological safety and speaking directly
• Practice using the SBI framework (Situation–Behaviour–Impact) for structuring feedback in a way that is less likely to wake up someone’s ‘chimp’
• Common traps in challenging conversations and how to avoid them – including tips on managing emotions

By the end of the workshop attendees will be better equipped to:

• Create a culture of candour in groups or teams we work with - increasing openness to feedback
• Give feedback live in the moment, before the opportunity passes
• Engage others in honest two-way dialogue around difficult issues, where there are divergent views. Opening the conversation in a way that creates psychological safety.
• Manage emotions if they arise – in ourselves and in others.