Building Confidence in your Interpersonal Skills as a Returning Trainee (RTT12DEC24)

Joining Instructions

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This workshop will focus on communication skills with an emphasis on practical skills, therefore it will be an interactive workshop with an expectation that all delegates get involved. It is a priority of the facilitator to make this a safe, supportive environment for attendees to feel comfortable getting involved and expressing thoughts and concerns. Encouraged interaction will involve role play, asking questions in front of the group or through the chat box, and offering feedback.

As this is an interactive workshop it is a requirement that all attendees join the session from a quiet environment where they are able to fully interact and have their cameras on throughout.

• Please only book this course if you are available to attend the course and have applied for study leave in advance where required.
• Please only book onto one instance of the same course.
• If your availability changes, please cancel your place as soon as possible. If this is within one week of the course, you must email the team on england.lsfdcourses.yh@nhs.net.
• Online bookings for the course will close one week prior to the course start date. If you wish to attend after this, you must email the team and they will inform you whether this is possible.
• Where the course is a multi-session course, you must attend all sessions.
• If the course is virtual, joining instructions will be available under the documents section prior to the course. You must join the course within 30 minutes of the start time unless you have agreed differently with the course facilitator, otherwise you will not be allowed to attend the course.

This course is restricted to trainee doctors and dentists who are taking time out of training or who have returned to training within the last 3 months. Please only book if you meet this criteria. IMG trainee doctors may also attend within their first 6 months of working within the NHS. (IMG = International Medical Graduate.)

Mandatory: Dentist, or Doctor, or Public Health Professional

The aim of this interactive workshop is to improve the doctor, patient relationship by developing the doctor's communication skills. The workshop is delivered through teaching, role play and feedback.

Understanding and managing human emotions – recognising triggers and learning how to control our reactions especially when under pressure.

Body language or non – verbal communication - Understand the components of effective non-verbal communication and understand non - verbal cues and how to read them.

Active listening - Understand the importance of active listening and perspectives.

Effective questioning - How to take concise, relevant history using a blend of open and closed questions. Proving a clear, reasoned style. How to use the right questioning to encourage dialogue. Recognise that patients do not present their history in a structured fashion. Tips and tactics for influencing others and arriving at a win-win situation.

Verbal communication – Speed of delivery, stresses on words, articulation, and diction, using pauses effectively. Avoid medical jargon.

Empathy and breaking bad news – Understand when and how to show empathy. Be aware that the way bad news is delivered can affect your patient for the rest of their lives. Sensitively communicate bad news as an essential part of professional practice.

Attendees will come away with a heightened self-awareness.

They will have mastered techniques to show empathy and confidence through verbal and non-verbal communication.

How to build a good rapport with patients and colleagues and develop techniques to stay calm and manage emotions when under pressure or in uncomfortable situations.