Communication in the Real World (PSk11FEB25)

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Joining InstructionsPre course task 11 FEB 25

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SubjectProfessional Skills
DescriptionThis participative 2-Day course covers a wide range of topics to help you improve your communication skills at work. Topics covered include: Understanding how communication difficulties arise and how to handle them when they do; Communication models and strategies; Becoming more assertive at work; Communicating effectively with colleagues, patients and relatives; Breaking bad news; Giving constructive feedback and responding positively to critical feedback; Identifying your preferred team role; Understanding conflict resolution styles and how to respond effectively to conflict at work. The course is highly participative and practical. Delegates will have the opportunity to practice and will receive constructive feedback on their communication skills.
Additional information

Before the course you will be asked to complete a short pre-course survey (3 questions) and identify scenarios you would like to practice during the course.

Multiday courses

This is a multiday course. The attendance requirements for multiday courses are:

  • You must secure rota coordinator agreement for the time off for all course days before booking and follow the study leave process
  • Attendance at all sessions is required in order to complete the course and be awarded a participation certificate
  • If your availability changes before the course and you know that you will be unable to attend one or more sessions, you must cancel your place as soon as possible
  • If you are absent from day 1 of the course, you will be withdrawn from the remainder of the course

Booking cancellation

Delegates must make every effort to attend courses they have booked. If your availability changes after booking, please cancel your place through Maxcourse as soon as possible. This will release the place for colleagues on the waiting list.

If you need to cancel within 1 week of the course or the course has started and you are not able to attend, please email england.LSFDcourses.yh@nhs.net to give your apologies.

VenueVirtual (Zoom), - Virtual  View details
2 SessionsSession 1:   Tue 11 Feb 2025, 09:30 to 16:00
Session 2:   Wed 12 Feb 2025, 09:30 to 16:00
LecturerMr David Clegg  View details
Target audience

This course is only available to General Practice and Higher Specialty Trainees and SAS Doctors.

Mandatory: Doctor, or Public Health Professional

Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge
Aims

The overall aim for this course is to improve your communication skills.

Objectives

By the end of the 2 days participants will have had the opportunity to:

  •  Identify difficult communication situations and challenges they face communicating at work
  •  Consider different models and techniques of effective communication
  •  Identify different ways to communicate assertively
  • Practice different communication techniques with other delegates and simulators (patients/carers/colleagues)
  • Receive feedback on their performance and communication skills (and give feedback to others)
  • Understand team roles and identify their preferred team role
  • Think about the way they respond to conflict at work and consider different approaches to these challenging situations
Learning outcomes

As a result of completing this course participants will:

  • Develop their reflective techniques to identify learning opportunities and areas for development
  • Recognise difficult and challenging situations and how they can respond to them in a more positive, constructive and assertive way
  • Understand different models of communication and feedback, and how to apply them at work
  • Feel more confident when approaching difficult conversations with colleagues, patients, relatives, etc.
  • Improve their verbal and non-verbal communication skills
  • Gain insight into their preferred team role and conflict resolution style
  • Develop an action plan for on-going development and improvement