Advanced Communication Skills Masterclass - Intensive 2-Part Course (PS15FEB24a)

Course Flyer (Intensive 2-Day Course)

Joining Instructions - Zoom

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Multiday Courses

This is a multiday course. The attendance requirements for multiday courses are:

• You must secure rota coordinator agreement for the time off for all course days before booking and follow the study leave process
• Attendance at all sessions is required in order to complete the course and be awarded a participation certificate
• If your availability changes before the course and you know that you will be unable to attend one or more sessions, you must cancel your place as soon as possible
• If you are absent from day 1 of the course, you will be withdrawn from the remainder of the course

Booking cancellation

Delegates must make every effort to attend courses they have booked. If your availability changes after booking, please cancel your place through Maxcourse as soon as possible. This will release the place for colleagues on the waiting list.

If you need to cancel within 1 week of the course or the course has started and you are not able to attend, please email professionalskills.yh@hee.nhs.uk to give your apologies.

This course is open to core and higher specialty trainees and general practice trainees. Doctors and dentists in training wishing to attend this course must be referred by their Head of School or Director of Medical Education. To enquire about booking a place, please email professionalskills.yh@hee.nhs.uk.

A one day version of this course is also available for all doctors and dentists in training, and public health registrars.

Mandatory: Dentist, or Doctor, or Public Health Professional

The aim of this workshop is to empower healthcare professionals to elevate their communication skills and exemplify exceptional professional conduct in complex scenarios, enhancing their proficiency in effectively communicating in challenging situations.

Day 1 – Modelling Professional Behaviours

• Understand the value of effective communication and the importance of civility, self-compassion, and compassion for colleagues and patients
• Identify potential barriers to effective communication and learn strategies to overcome them
• Improve your skills to communicate effectively in high-pressure situations by gaining a better understanding of yourself
• Explore communication frameworks and different approaches to tackle a range of communication challenges
• Practice active listening, supportive and challenging questioning techniques, reframing, and developmental feedback to enhance your communication skills
• Model professional behaviours that promote a culture of respect, safety, and well-being in the workplace
• Develop an individualized plan to apply your new skills and behaviours to your everyday practice

Day 2 - Understanding and Challenging our own Professional Behaviours

• Developing a deeper understanding of communication frameworks and strategies for handling various communication challenges in the workplace
• Enhancing communication skills in challenging scenarios, such as conflict resolution, delivering constructive feedback, breaking bad news, managing complaints or errors, and more
• Increasing self-awareness and understanding to communicate with greater clarity and compassion
• Improving leadership and interpersonal skills by reflecting on complex scenarios, learning useful tools and phrases, and applying them in practice