SuppoRTT: How to Manage Conflict (RTT17JAN23a)

AvailabilityCourse was cancelled
SubjectSuppoRTT (Supported Return to Training)
DescriptionMost of our unhappiness is caused by conflict. External conflict directly mirrors where we need to work within the Self. When we are emotionally triggered we behave in an unconscious way and this contaminates all of our responses which in turn influence our environment leading to complaints and burnout. On this 1 day course you will learn how internal conflict is generated and the effect it has on you and those around you. You will also learn how to deal with any external conflict that arises in terms of de-escalation, harvesting the lessons of the interaction and reducing any negative impact on your wellbeing.
Additional information

This course has been designed for supported return to training trainees only who are due to return or have recently returned to Training. Please DO NOT book if you do not meet this criteria.


Online bookings close 1 week prior to the course date but bookings can be made by emailing

You can cancel your place online up to 1 week prior to the course, cancellations within the last week must be sent via email to

VenueVirtual (Microsoft Teams), - Virtual  View details
Date & timeWednesday 17 January 2024, 09:30 to 15:30
LecturerDr Karen Forshaw  View details
Target audience

Mandatory: SuppoRTT Trainee

Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge

The aim of the course is to foster a deep understanding of conflict, to teach practical de-escalation techniques and share skills that protect from the effects of conflict on wellbeing.


The specific course objectives are:

· To provide a safe confidential environment to unpack personal experiences of conflict in the workplace.

· To define conflict.

· To explore internal and external conflict and the connection between them.

· To introduce the locus of control.

· To examine why conflict arises.

· To share recognised conflict resolution styles.

· To teach conflict specific communication techniques.

· To experience breathing exercises, visualisation techniques and meditations to help avoid and mitigate conflict.

· To demonstrate ways to recover from conflict

Learning outcomes

After the course delegates will have:

· Increased confidence

· Advanced communication skills

· Expert conflict resolution skills

· Improved job satisfaction

· Ongoing online support via