SuppoRTT: How to Manage Conflict (RTT06OCT23)
Availability | Course has taken place | ||
Documents |
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Subject | SuppoRTT (Supported Return to Training) | ||
Description | Most of our unhappiness is caused by conflict. External conflict directly mirrors where we need to work within the Self. When we are emotionally triggered we behave in an unconscious way and this contaminates all of our responses which in turn influence our environment leading to complaints and burnout. On this 1 day course you will learn how internal conflict is generated and the effect it has on you and those around you. You will also learn how to deal with any external conflict that arises in terms of de-escalation, harvesting the lessons of the interaction and reducing any negative impact on your wellbeing. | ||
Additional information | This course has been designed for supported return to training trainees only who are due to return or have recently returned to Training. Please DO NOT book if you do not meet this criteria.
Online bookings close 1 week prior to the course date but bookings can be made by emailing supportt.yh@hee.nhs.uk. You can cancel your place online up to 1 week prior to the course, cancellations within the last week must be sent via email to supportt.yh@hee.nhs.uk | ||
Venue | Virtual (Microsoft Teams), - Virtual View details | ||
Date & time | Friday 6 October 2023, 09:30 to 15:30 | ||
Lecturer | Dr Karen Forshaw View details | ||
Target audience | Mandatory: SuppoRTT Trainee | ||
Course style | Workshop | ||
Catering | No catering | ||
CPD points | 0.000 | ||
Cost | No charge | ||
Aims | The aim of the course is to foster a deep understanding of conflict, to teach practical de-escalation techniques and share skills that protect from the effects of conflict on wellbeing. | ||
Objectives | The specific course objectives are: · To provide a safe confidential environment to unpack personal experiences of conflict in the workplace. · To define conflict. · To explore internal and external conflict and the connection between them. · To introduce the locus of control. · To examine why conflict arises. · To share recognised conflict resolution styles. · To teach conflict specific communication techniques. · To experience breathing exercises, visualisation techniques and meditations to help avoid and mitigate conflict. · To demonstrate ways to recover from conflict | ||
Learning outcomes | After the course delegates will have: · Increased confidence · Advanced communication skills · Expert conflict resolution skills · Improved job satisfaction · Ongoing online support via www.resilientpractice.co.uk | ||