Spring School 2023 - How to Manage Conflict (Spring2123)

AvailabilityCourse has taken place
Documents
Blackboard Meeting Link
SubjectGP Trainer Courses
DescriptionFacilitator: Karen Forshaw
Additional information

Most of our unhappiness is caused by conflict. External conflict directly mirrors where we need to work within the Self. When we are emotionally triggered, we behave in an unconscious way, and this contaminates all of our responses which in turn influence our environment leading to complaints and burnout.

On this 1-day course you will learn how internal conflict is generated and the effect it has on you and those around you. You will also learn how to deal with any external conflict that arises in terms of de-escalation, harvesting the lessons of the interaction and reducing any negative impact on your wellbeing.

You will experience a safe confidential environment with opportunities to unpack personal experiences of conflict in the workplace. You will learn:

·How conflict arises

·Conflict management models

·Conflict specific language techniques

·Ways to give and receive feedback

·How to manage expectations and engage beginner’s mind

·How to establish healthy boundaries

·Cord cutting

·How to receive and respond to complaints

You will experience a powerful meditation to help you get the most out of even the most difficult relationships.

VenueVirtual (Blackboard), - Virtual  View details
Date & timeFriday 12 May 2023, 09:30 to 16:30
LecturerDr Karen Forshaw  View details
Target audience

Mandatory: Doctor

Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge