Communication in the Real World (PS16JAN24)

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SubjectProfessional Skills
DescriptionThis interactive 2-Day course covers a wide range of topics to help you improve your communication skills at work. Topics covered include: Understanding how communication difficulties arise and how to handle them when they do; Communication models and strategies; Identifying your preferred team role; Becoming more assertive at work; Communicating effectively with colleagues, patients and relatives; Giving constructive feedback and responding positively to critical feedback; Understanding conflict resolution styles and how to respond effectively to conflict at work. The course is highly participative and practical. Delegates will have the opportunity to practice and will receive constructive feedback on their communication skills.
Additional information

Multiday courses

This is a multiday course. The attendance requirements for multiday courses are:

  • You must secure rota coordinator agreement for the time off for all course days before booking and follow the study leave process
  • Attendance at all sessions is required in order to complete the course and be awarded a participation certificate
  • If your availability changes before the course and you know that you will be unable to attend one or more sessions, you must cancel your place as soon as possible
  • If you are absent from day 1 of the course, you will be withdrawn from the remainder of the course
  • If you are unable to attend a subsequent session (ie day 2 or 3) for an exceptional reason, you should contact educationevents.yh@hee.nhs.uk to give apologies and ask about next steps

Booking cancellation

Delegates must make every effort to attend courses they have booked. If your availability changes after booking, please cancel your place through Maxcourse as soon as possible. This will release the place for colleagues on the waiting list.

If you need to cancel within 1 week of the course or the course has started and you are not able to attend, please email educationevents.yh@hee.nhs.uk to give your apologies.

VenueVirtual (Zoom), - Virtual  View details
2 SessionsDay 1:   Tue 16 Jan 2024, 09:30 to 16:00
Day 2:   Wed 17 Jan 2024, 09:30 to 16:00
LecturerMr David Clegg  View details
Target audience

This course is only available to Higher Specialty Trainees and SAS Doctors.

Mandatory: Doctor, or Public Health Professional

Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge
Aims

The overall aim for this course is to improve your communication skills.

Objectives

We approach this by:

  • Identifying difficult communication situations and challenges at work
  • Considering different models and techniques of effective communication
  • Understanding how to become more assertive in our communication
  • Considering different team roles and completing a team role worksheet to identify our team role preferences
  • Introducing different conflict resolution techniques and completing a worksheet to help identify our preferred conflict resolution style
  • Practising with other delegates and simulators
Learning outcomes

As a result of completing this course you will:

  • Develop your reflective techniques to identify learning opportunities and areas for development.
  • Understand different models of communication and feedback, and how to apply them at work.
  • Recognise difficult and challenging situations and how they can respond to them in a more positive and constructive way.

As a result of completing this course you will:

  • Develop your reflective techniques to identify learning opportunities and areas for development.
  • Understand different models of communication and feedback, and how to apply them at work.
  • Recognise difficult and challenging situations and how they can respond to them in a more positive and constructive way.
  • Feel more confident when approaching difficult conversations with colleagues and consultations with patients.
  • Improve your verbal and non-verbal communication skills.
  • Gain insight into different team roles, and your own preferred team role
  • Understand a variety of conflict resolution techniques and have insight into your own preferred conflict resolution style
  • Develop an action plan for on-going development and improvement.