Interpersonal Communication Skills (PS11JAN24a)

AvailabilityCourse has taken place
Documents
Communication SkillsDealing with Criticism
Defusing AggressionJoining Link - 11 JAN
Presentation Slideshow - Int Comm SkillsSensitive Situations
Techniques for Dealing with AngerThomas Killmann

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SubjectProfessional Skills
DescriptionA 2 day course aimed at developing communication skills and expanding confidence in dealing with a range of communication challenges with patients, relatives and colleagues, including dealing with anger and other emotions. Participants will work in small groups using actors to explore a range of areas of challenging communication issues. When working online the size of the screen matters. You will have a better experience with a larger screen (computer or tablet. Joining by phone is not recommended and will detract from your experience.
Additional information

Multiday courses

This is a multiday course. The attendance requirements for multiday courses are:

  • You must secure rota coordinator agreement for the time off for all course days before booking and follow the study leave process
  • Attendance at all sessions is required in order to complete the course and be awarded a participation certificate
  • If your availability changes before the course and you know that you will be unable to attend one or more sessions, you must cancel your place as soon as possible
  • If you are absent from day 1 of the course, you will be withdrawn from the remainder of the course
  • If you are unable to attend a subsequent session (ie day 2 or 3) for an exceptional reason, you should contact educationevents.yh@hee.nhs.uk to give apologies and ask about next steps

Booking cancellation

Delegates must make every effort to attend courses they have booked. If your availability changes after booking, please cancel your place through Maxcourse as soon as possible. This will release the place for colleagues on the waiting list.

If you need to cancel within 1 week of the course or the course has started and you are not able to attend, please email educationevents.yh@hee.nhs.uk to give your apologies.

VenueVirtual (Zoom), - Virtual  View details
2 SessionsDay 1:   Thu 11 Jan 2024, 09:30 to 16:00
Day 2:   Fri 12 Jan 2024, 09:30 to 16:00
LecturerAnni Tosh  View details
Target audience

This course is only available to Higher Specialty Trainees, SAS Doctors and IMG Doctors.

Mandatory: Doctor, or Public Health Professional

Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge
Aims

To explore ways of handling difficult areas of communication that may occur with patients, relatives and colleagues.

There will be an opportunity to practice, in a safe environment, a variety of approaches to tackle this.

The learning will be problem based and experiential

Objectives
  • To practice and reflect on communication challenges in a range of areas
  • To develop confidence in dealing with challenging situations
  • To develop skills in reading cues from others and responding to them effectively
Learning outcomes
  • Have built on, enhanced and reinforced their interpersonal skills and be able to communicate more effectively.
  • Be more confident and assertive in dealing with difficult and sensitive situations.
  • Be able to introduce a more sensitive use of language in their consulting and other aspects of communication.
  • Recognise the impact and effect of poor communication and the need to enhance personal risk management.

Understand the value of reflection and use this in their practice