SuppoRTT - Interpersonal Skills Workshop (RTT23JAN24)

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SubjectSuppoRTT (Supported Return to Training)
DescriptionGood communication skills are important for several reasons but can often be a challenge in the high stress, time poor clinical environment. As the NHS focuses on a more patient centred approach, it is vital that the medical professional understands how to build an open, trusting rapport with their patients through active listening, understanding, clear speech and empathy. Good communication skills have also been proven to increase the medical professionals job satisfaction, increase patient satisfaction and decrease the number of complaints made. This interpersonal skills workshop has been designed to develop the participants knowledge, skill, and confidence in the different styles of communication. We address verbal, nonverbal and paraverbal communication and how all three need to work together, and complement each other to produce effortless, and effective communication.
Additional information

This course is provided by the Supported Return To Training (SuppoRTT) programme and is for Trainees who have experienced a period of absence from training and /or are due to return to training. Also, IMG Trainees due to start their training may find this beneficial.

This course is not part of the mandatory generic skills training courses.

Online bookings close 1 week prior to the course date but bookings can be made by emailing england.lsfdcourses.yh@nhs.net

You can cancel your place online up to 1 week prior to the course, cancellations within the last week must be sent via email to england.lsfdcourses.yh@nhs.net

A pre course video and supporting handbook will be sent to all attendees and post workshop slides along with a feedback form will be sent afterwards.

VenueOnline (Zoom), - Virtual  View details
Date & timeTuesday 23 January 2024, 10:00 to 15:00
LecturerCharlotte Grundy  View details
Target audience

This course is for Trainees who are currently out of training, or who have returned to training within the last three months. Also, IMG Trainees due to start their training may find this beneficial.

Mandatory: zSuppoRTT Trainee

Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge
Aims

The aim of this interactive workshop is to develop strong, effective communication skills to improve the patient / doctor relationship.

Objectives
  • Being able to successfully interact with a “difficult” patient.
  • Clearly communicate diagnosis and/or treatment options
  • Deliver a positive patient experience and a higher level of satisfaction.
  • Enhance patient compliance with medications or treatments.
  • Exhibit empathy for the patient/patient care
  • Gain a clear understanding of patient needs or medical issues.
  • Influence a patient to adopt healthy living or lifestyle changes.
  • Initiate a growing and trusting relationship.
  • Understand, and work with, cultural distinctions or attitudes.
  • Reduce stress levels and increase work satisfaction.
Learning outcomes
  • Have an understanding and awareness of emotional intelligence
  • Confidently manage difficult conversations.
  • Understand how to feel and show empathy.
  • Techniques to develop active listening skills.
  • Understand how seeing a different perspective can enable a more productive conversation and consultation