SuppoRTT - Interpersonal Skills Workshop (RTT09FEB23)

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SubjectSuppoRTT (Supported Return to Training)
DescriptionGood communication skills are important for several reasons but can often be a challenge in the high stress, time poor clinical environment. As the NHS moves towards a more patient centred approach, it is vital that the medical professional understands how to build an open, trusting rapport with their patient through active listening, understanding and empathy. Good communication skills have also been proven to increase the medical professionals job satisfaction, increase patient satisfaction and decrease the amount of complaints made against the doctor.
Additional information

This course is provided by the Supported Return To Training (SuppoRTT) programme and is for Trainees who have experienced a period of absence from training and /or are due to return to training. Also, IMG Trainees due to start their training may find this beneficial.

This course is not part of the mandatory generic skills training courses.

VenueOnline (Zoom), - Virtual  View details
Date & timeThursday 9 February 2023, 10:00 to 15:00
LecturerCharlotte Grundy  View details
Target audience

Mandatory: zSuppoRTT Trainee

Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge
Aims

This interpersonal skills workshop has been designed to make the participants aware of the different styles of communication. We address verbal, nonverbal and paraverbal communication and how all three need to work together and complement each other to produce effortless, confident and effective clinical communication.

Objectives
  • Being able to successfully interact with a “difficult” patient
  • Be able to adjust to language barriers such as accents.
  • Clearly communicate diagnosis and/or treatment options
  • Deliver a positive patient experience and a higher level of satisfaction
  • Enhance patient compliance with medications or treatments
  • Exhibit empathy for the patient/patient care
  • Gain a clear understanding of patient needs or medical issues
  • Influence a patient to adopt healthy living or lifestyle changes
  • Initiate a growing and trusting relationship
  • Understand, and work with, cultural distinctions or attitudes
  • Reduce stress levels and increase work satisfaction.
Learning outcomes
  • Each delegate will be more aware of areas of communication he/she nees to work on.
  • Through role play, each delegate will be able to practice alternative ways of communicationg with their patient and colleagues.
  • After the course each delegate will be able to process and respond more efectively to a patients non verbal body language.
  • After the course each delegate will be aware of how words can be missunderstood, so will gain the ability to restucture a sentence or thought
  • After the workshop each delegate will have access to a wider range of communication tools in order to get the most out of each individual patient and their circumstance.
  • After the workshop each delehate will have an incresed confiendece in their ability to build a strong, open, trusting rapport with their patient.