Interpersonal Communication (GEN13FEB23)

Communication Skills	Dealing with Criticism
Defusing Aggression	Presentation Slides
Sensitive Situations	Techniques for Dealing with Anger
Thomas Killmann	Zoom Meeting Link

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Participants will work in small groups using actors to explore a range of areas of challenging communication issues. When working online the size of the screen matters. You will have a better experience with a larger screen (computer or tablet. Joining by phone is not recommended and will detract from your experience

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To explore ways of handling difficult areas of communication that may occur with patients, relatives and colleagues.

There will be an opportunity to practice, in a safe environment, a variety of approaches to tackle this.

The learning will be problem based and experiential

To practice and reflect on communication challenges in a range of areas

To develop confidence in dealing with challenging situations

To develop skills in reading cues from others and responding to them effectively

• Have built on, enhanced and reinforced their interpersonal skills and be able to communicate more effectively.
• Be more confident and assertive in dealing with difficult and sensitive situations.
• Be able to introduce a more sensitive use of language in their consulting and other aspects of communication.
• Recognise the impact and effect of poor communication and the need to enhance personal risk management.

Understand the value of reflection and use this in their practice