Learner Support & Faculty Development
Yorkshire and the Humber
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Communication in the Real World (GEN06MAR23)
| Availability | Course has taken place | ||
| Documents |
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| Subject | zCore Modules | ||
| Description | This interactive 2-Day course covers a wide range of topics to help you improve your communication skills at work. Topics covered include: Understanding how communication difficulties arise and how to handle them when they do; Communication models and strategies; Identifying your preferred team role; Becoming more assertive at work; Communicating effectively with colleagues, patients and relatives; Giving constructive feedback and responding positively to critical feedback; Understanding conflict resolution styles and how to respond effectively to conflict at work. The course is highly participative and practical. Delegates will have the opportunity to practice and will receive constructive feedback on their communication skills. | ||
| Additional information | This course will be delivered online via Zoom. Further information will be provided to delegates before the course. | ||
| Venue | Virtual (Zoom), - Virtual  View details | ||
| 2 Sessions | Session 1: Mon 6 Mar 2023, 09:30 to 16:00 Session 2: Tue 7 Mar 2023, 09:30 to 16:00 | ||
| Lecturer | Mr David Clegg View details | ||
| Target audience | Mandatory: z*Please remove this profession.*, or z1**Please remove this profession **, or z1*Please remove this profession.*, or z2*Please remove this profession.*, or z6**Please remove this profession **, or z6**Please remove this profession.**, or z7**Please remove this profession **, or z8**Please remove this profession ** | ||
| Course style | Workshop | ||
| Catering | No catering | ||
| CPD points | 0.000 | ||
| Cost | No charge | ||
| Aims | The overall aim for this course is to improve your communication skills. | ||
| Objectives | We approach this by: • Identifying difficult communication situations and challenges at work • Considering different models and techniques of effective communication • Understanding how to become more assertive in our communication • Considering different team roles and completing a team role worksheet to idetify our team role preferences • Introducing different conflict resolution techniques and completing a worksheet to help idetify our preferred conflict resolution style • Practising with other delegates and simulators | ||
| Learning outcomes | As a result of completing this course you will: • Develop your reflective techniques to identify learning opportunities and areas for development. • Understand different models of communication and feedback, and how to apply them at work. • Recognise difficult and challenging situations and how they can respond to them in a more positive and constructive way. As a result of completing this course you will: • Develop your reflective techniques to identify learning opportunities and areas for development. • Understand different models of communication and feedback, and how to apply them at work. • Recognise difficult and challenging situations and how they can respond to them in a more positive and constructive way. • Feel more confident when approaching difficult conversations with colleagues and consultations with patients. • Improve your verbal and non-verbal communication skills. • Gain insight into different team roles, and your own preferred team role • Undestand a variety of conflict resolution techniques and have insight into your own preferred conflict resolution style • Develop an action plan for on-going development and improvement. | ||
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