Communication in the Real World (PSK13MAY26)

Topics covered include: Understanding how communication difficulties arise and how to handle them when they do; Communication models and strategies; Becoming more assertive at work; Communicating effectively with colleagues, patients and relatives; Breaking bad news; Giving constructive feedback and responding positively to critical feedback; Identifying your preferred team role; Understanding conflict resolution styles and how to respond effectively to conflict at work. The course is highly participative and practical.

Before the course you will be asked to identify scenarios you would like to discuss and practice during the course.

Booking courses

Please ensure that you check your availability before booking a place and add the booking to your diary / calendar. Please ensure that you also book the relevant study leave in advance with your employer.

Please refrain from booking multiple instances of the same course or course type to ensure that places are available to your colleagues. If a course is full, please add yourself to the waiting list and you will receive a notification if a place becomes available.

Multiday courses

This is a multiday course. The attendance requirements for multiday courses are:

You must secure rota coordinator agreement for the time off for all course days before booking and follow the study leave process

Attendance at all sessions is required in order to complete the course and be awarded a participation certificate

If your availability changes before the course and you know that you will be unable to attend one or more sessions, you must cancel your place as soon as possible

If you are absent from day 1 of the course, you will be withdrawn from the remainder of the course

Joining Instructions

This is a virtual course, the joining instructions for the virtual meeting will be added to the documents section (above) before the course. Please ensure that you are able to access this before the course so that you are ready to join on the day.

Booking cancellation

Participants must make every effort to attend courses they have booked. If your availability changes after booking, please cancel your place through Maxcourse as soon as possible. This will release the place for colleagues on the waiting list.

If you need to cancel within 1 week of the course or the course has started and you are not able to attend, please email england.lsfdcourses.yh@nhs.net to give your apologies.

This course is only available to General Practice and Higher Specialty trainees, and SAS Doctors within Yorkshire and the Humber.

Mandatory: Dentist, or Doctor, or Public Health Professional

The overall aim of this course is to help you improve your communication skills at work.

By the end of the 2 days you will have had the opportunity to:

• Identify difficult communication situations and challenges you face communicating at work

• Consider different models and techniques of effective communication

• Identify different ways to communicate assertively

• Practice different communication techniques with other delegates and simulators (patients/carers/colleagues)

• Receive feedback on your performance and communication skills (and give feedback to others)

• Understand team roles and identify your preferred team role

• Think about the way you respond to conflict at work and consider different approaches to these challenging situations

As a result of completing this course you will:

• Develop your reflective techniques to identify learning opportunities and areas for development

• Recognise difficult and challenging situations and how you can respond to them in a more positive, constructive and assertive way

• Understand different models of communication and feedback, and how to apply them at work

• Feel more confident when approaching difficult conversations with colleagues, patients, relatives, etc.

• Improve your verbal and non-verbal communication skills

• Gain insight into your preferred team role and conflict resolution style

• Develop an action plan for on-going development and improvement