Increasing Confidence In Communicating With Culturally Diverse Patients (IMG10MAR26)

Workshop Expectations

To get the most from the workshop, you will be asked to prepare a real-world scenario for discussion or role-play. This allows practice in a supportive environment to explore effective strategies and areas for improvement. This is an interactive session focused on communication skills, active participation in discussions and exercises is essential.

Technical Requirements

Where possible, all attendees must have cameras and microphones on to ensure meaningful interaction. On the Day Log in 10 minutes early so we can start promptly. Join from a quiet, private space to fully engage in discussions and activities. If you are more than 30 minutes late without notice, you may not be admitted. Regular breaks will be provided, and the session will conclude at 3:00 PM. If you cannot attend, inform the organisers in advance. We look forward to a great session with you!

Joining Instructions

This is a virtual course, the joining instructions for the virtual meeting will be added to the documents section (above) before the course. Please ensure that you are able to access this before the course so that you are ready to join on the day.

Booking cancellation

Participants must make every effort to attend courses they have booked. If your availability changes after booking, please cancel your place through Maxcourse as soon as possible. This will release the place for colleagues on the waiting list.

If you need to cancel within 1 week of the course or the course has started and you are not able to attend, please email england.lsfdcourses.yh@nhs.net to give your apologies.

This course is only available to IMG doctors in postgraduate training. (IMG = International Medical Graduate.) Please only book if you meet this criteria.

Mandatory: Dentist, or Doctor, or Public Health Professional

This interactive workshop is designed to empower IMGs with the skills and confidence needed to navigate the NHS and culturally diverse patients with ease.

This interactive workshop is designed to empower IMGs with the skills and confidence needed to navigate the NHS and British culture with ease. Through practical guidance and hands-on activities, we will focus on:

• Enhancing verbal and non-verbal communication skills

• Building strong rapport with patients and colleagues

• Understanding and responding to local colloquialisms

• Developing empathy and handling difficult conversations with confidence

Join us to gain valuable insights, refine your communication skills, and feel more at home in your NHS role!

Attendees will gain understanding and learn important techniques that will build confidence in the ability to communicate effectively with a diverse mix of patients.

Outcomes will include:

• Developing an understanding of patient expectations.

• Learn techniques to build a good rapport with patients.

• Acknowledge and accept different perspectives and navigate through challenges that may arise.

• Develop awareness and understanding of non-verbal cues, and the messages they may send out.

• Learn tips and techniques to show empathy effectively and authentically.

• Understand how to manage emotion when breaking bad news, to ensure all communication is delivered honestly and concisely, with empathy.