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SAS -Navigating Difficult Conversations (SAS080626)
| Availability | Places available  Add to basket | ||
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| Subject | SAS | ||
| Description | When difficult conversations present themselves, it is important to know how to approach them depending on their type. This course will assist delegates in their approach to conversations that could be of an emotional or sensitive nature or alternatively they could be a grievance or complaint. Delegates will learn how to approach each type of conversation in a professional and polite manner in order to regain effective relationships, ether from a personal or professional perspective. | ||
| Venue | Microsoft Teams, Leeds  View details | ||
| Date & time | Monday 8 June 2026, 09:00 to 16:00 | ||
| Lecturer | Veronica Baldwin View details | ||
| Target audience | Mandatory: SAS Doctor (£50.00pp discount) | ||
| Catering | No catering | ||
| CPD points | 6.000 | ||
| Cost | £50.00 (subject to discounts, see Target audience above) | ||
| Aims | Measurable Aims: At the end of this programme, the delegate can: ➢ Understand three different approaches depending on conversation type ➢ Describe the difference between assertiveness and aggression and define 6 characteristics of assertiveness ➢ Prioritise the 4 different components of a conversation ➢ Describe the 11 component parts of breaking bad news | ||
| Objectives | The Programme Includes: ➢ Understanding the different types of personality within communication ➢ The different type of conversations ➢ Adapting your own style to match the situation ➢ Dealing with conflict successfully ➢ When to say NO ➢ Whole body communication ➢ The importance of listening ➢ Breaking Bad news | ||
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