Navigating Difficult Conversations and Conflict (SAS Course) (SAS Course 1)

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Programme

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SubjectSAS
DescriptionWhen difficult conversations present themselves, it is important to know how to approach them depending on their type. This course will assist delegates in their approach to conversations that could be of an emotional or sensitive nature or alternatively a grievance or complaint. Delegates will learn how to approach each type of conversation in a professional manner to regain effective relationships, from either a personal or professional perspective.
VenueVirtual, Virtual - TBC  View details
Date & timeThursday 10 December 2020, 09:00 to 17:00
LecturerCecilia Miller  View details
Target audience

Mandatory: SAS Doctor (£50.00pp discount)

CateringNo catering
CPD points6.000
Cost£50.00 (subject to discounts, see Target audience above)
Aims

At the end of this programme, the delegate can:

  • Describe the difference between assertiveness and aggression and define 6 characteristics of assertiveness
  • Understand their own current communication style and how to positively create 4 new behaviours
  • Explain the 8 causes of conflict
  • Describe the 11 component parts of breaking bad news
Learning outcomes

The programme includes:

  • Understanding the difference types of personality within communication
  • The difference type of conversations
  • Dealing with conflict successfully
  • When to say NO
  • Whole body communication
  • The important of listening