The Patient Experience, Handling Complaints and Continous Improvement (SAS Course) (SAS)

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Programme

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SubjectSAS
DescriptionAs individuals, we all experience things differently and as patients, a good experience of care and ongoing treatment is extremely important and linked closely to clinical effectiveness, safety and continuous improvement. This programme has been designed to outline what ‘patient experience’ is and to explore its importance within the NHS as a whole. Based around the Patient Experience Improvement Framework from NHS Improvement, we will link the importance of the patient experience to areas such as leadership, organisational culture and reporting and lessons learnt.
VenueVirtual, Virtual - TBC  View details
Date & timeThursday 1 April 2021, 09:00 to 17:00
LecturerCecilia Miller  View details
Target audience

Mandatory: SAS Doctor (£50.00pp discount)

CateringNo catering
CPD points6.000
Cost£50.00 (subject to discounts, see Target audience above)
Aims

At the end of this programme, the delegate can:

  • Understand and explain the GMC 4 stage process of reflection
  • Explain the 4 GMC Good Medical Practice Domains and link them to Quality Improvement
  • Understand how to use the Assessment tool from the Patient Experience Improvement Framework
  • Identify the current strengths and weaknesses of your organisation when linked to the patient experience
Learning outcomes

The programme includes:

  • The important of the patient experience within the NHS
  • Overview of the Patient Experience Improvement Framework
  • The 5 components
  • Handling difficult situations and/ or complaints
  • The GMC 4 stage reflection process and how this links to continuous improvement
  • Using the Assessment tool
  • Future Planning