Navigating Difficult Conversations and Conflict (SAS- Difficult Convo)

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Programme

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SubjectSAS
DescriptionWhen difficult conversations present themselves, it is important to know how to approach them depending on their type. This course will assist delegates in their approach to conversations that could be of an emotional or sensitive nature or alternatively a grievance or complaint. Delegates will learn how to approach each type of conversation in a professional manner to regain effective relationships, from either a personal or professional perspective.
VenueClinical Practice Centre, LEEDS - Leeds  View details
Date & timeTuesday 16 April 2024, 09:00 to 16:30
LecturerVeronica Baldwin  View details
Target audience

Mandatory: SAS Doctor (£50.00pp discount)

CateringINCLUDED AT VENUE
CPD points6.000
Cost£50.00 (subject to discounts, see Target audience above)
Aims

Measurable Aims: At the end of this programme, the delegate can:

  • Describe the difference between assertiveness and aggression and define 6 characteristics of assertiveness
  • Understand their own current communication style and how to positively create 4 new behaviours
  • Explain the 8 causes of conflict
  • Describe the 11 component parts of breaking bad news
Objectives

The Programme Includes:

  • Understanding the different types of personality within communication
  • The different type of conversations 
  • Dealing with conflict successfully
  • When to say NO
  • Whole body communication
  • The importance of listening