Chairing Meetings and Navigating Difficult Conversations (SAS- Chairing)

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Chairing Meetings

The aim of this programme is to assist busy professionals to get the most from the meetings they chair and to achieve clearly defined meeting outcomes, by improving participant contributions and overcoming meeting challenges.

Navigating Difficult Conversations

When difficult conversations present themselves, it is important to know how to approach them depending on their type. This course will assist delegates in their approach to conversations that could be of an emotional or sensitive nature or alternatively they could be a grievance or complaint. Delegates will learn how to approach each type of conversation in a professional and polite manner in order to regain effective relationships, ether from a personal or professional perspective.

Mandatory: SAS Doctor (£50.00pp discount)

At the end of this programme, the delegate will have:

• Acquired a common understanding of the roles and expectations within effective meetings, including the role of the chairperson, minute taker and attendees.
• Established the best structure for conducting their meetings and the tools available to achieve the meeting outcomes.
• Developed skills and techniques to manage different behaviours and energy levels within a meeting to ensure they get the most from the meeting attendees contributions.
• Understand three different approaches depending on conversation type
• Describe the difference between assertiveness and aggression and define 6
• characteristics of assertiveness
•  Prioritise the 4 different components of a conversation

The Programme includes:

• Principles and toles within Effective Meetings (Characteristics and structure of effective meetings)
• Managing participation (Techniques to manage participation and channel energy)
• Meeting skills practice
• Introduction, collecting delegate expectations, explanation of agenda
• Understanding the different types of personality within communication
• The different type of conversations
• Dealing with conflict successfully
• The importance of listening
• Conversations examples
• Moving forward with the lessons learnt
• Review learning outcomes