Dealing with Tricky Situations (NW191009C)
Availability | Course has taken place |
Subject | Clinical Communication |
Description | Learn how to improve communication skills when "Dealing with tricky Situations" |
Additional information | This course looks at how to improve communication skills when handling complaints and internal disputes Jane Bonehill has a wealth of experience working within dentistry. She is a qualified health & safety practitioner, further education teacher, assessor, quality assurer. Registration from 9am Jane is also speaking on Risk Assessment in the afternoon at the same venue |
Venue | 3 Piccadilly Place, Manchester - Greater Manchester View details |
Date & time | Wednesday 9 October 2019, 09:15 to 12:30 |
Lecturer | Jane Bonehill View details |
Target audience | Recommended to all |
Development outcome | A, B, C, D |
Course style | Lecture |
Core topic | Not a core topic |
Catering | Refreshments |
CPD hours | 3:00 |
Cost | £15.00 |
Aims | To enhance interpersonal communication when handling ‘tricky situations’ in order to arrive at an agreed resolution |
Objectives | By the end of this module delegates should be more aware of:
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Learning outcomes | To be a more effective communicator when dealing with different behaviours through the development of self awareness |