Webinar: Complaints Handling (NW211025A)
Availability | Course has taken place | ||||
Documents |
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Subject | Complaints | ||||
Description | This webinar considers ways that the team can work together to manage complaints, use quality management techniques to understand cause and effect and make corrections to working processes if required | ||||
Additional information | Microsoft Teams - 'How to' guides
Please be advised that you will be sent an email invite to the meeting no later than 22nd October 2021 It is advised that where possible, you use a laptop/PC as this seems to alleviate potential issues. Costs NHS GDP - £10 NHS DCP-£5 NON NHS GDP - £20 NON NHS DCP -£10 | ||||
Venue | MS Teams, Webinar View details | ||||
Date & time | Monday 25 October 2021, 14:00 to 16:00 | ||||
Lecturer | Ms Glenys Bridges View details | ||||
Target audience | Recommended to all | ||||
Development outcome | A | ||||
Course style | Lecture | ||||
Core topic | Not a core topic | ||||
Catering | None | ||||
CPD hours | 2:00 | ||||
Cost | £10.00 | ||||
Aims |
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Objectives |
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Learning outcomes | Following the session the team will recognise quality requirements and be able to implement these into practice. | ||||