Reception & Telephone Skills (NW180904B)
Availability | Course has taken place |
Subject | Customer Service |
Description | The effective management of patients care by front line staff is important in enhancing the reputation of the practice, preventing complaints and ensuring the practice runs efficiently. This course will provide the knowledge required to develop communication and organisational skills when dealing with patients whilst working under pressure in a busy dental practice. |
Additional information | Registration is from 9.00 am refreshments are provided Heather Dallas is an experienced speaker in the UK and abroad, she runs various programmes specific to the Dental profession including assertiveness, handling difficult patients, stress & time management, receptionist and telephone skills.
Heather is also presenting a second session in the afternoon looking more in depth on dealing with conflict and resilience and giving all staff the right tools to deal with this in practice. |
Venue | MANDEC, Manchester - Greater Manchester View details |
Date & time | Tuesday 4 September 2018, 09:30 to 12:30 |
Lecturer | Heather Dallas View details |
Target audience | Recommended to all |
Development outcome | A, B, D |
Course style | Lecture |
Core topic | Not a core topic |
Catering | Refreshments |
CPD hours | 3:00 |
Cost | £20.00 |
Aims |
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Objectives |
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Learning outcomes | Front line staff will be able to project a positive, proficient and professional customer service to service users. |