Webinar: Complaints Handling (NW210517A)

AvailabilityCourse has taken place
Documents
How to Access a Teams MeetingHow to Use Teams Functions - Laptop/PC
How to Use Teams Functions - Smartphone

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SubjectComplaints
DescriptionThis programme considers ways that the team can work together to manage complaints and use quality management techniques to understand cause and effect and make corrections to working processes if required
Additional information

Microsoft Teams - 'How to' guides

  • Please find PDF documents at the top of this page to assist you in getting ready for and attending the meeting.
  • Please download the MS Teams app to your device in advance of the meeting where possible, to avoid any connection issues. You can download the app to your laptop by clicking here. To download the app on your phone or tablet visit your device’s app store.

Please be advised that you will be sent an email invite to the meeting no later than 14th May 2021

It is advised that where possible, you use a laptop/PC as this seems to alleviate potential issues.

Costs

NHS GDP - £10

NHS DCP-£5

NON NHS GDP - £20

NON NHS DCP -£10

VenueMS Teams, Webinar  View details
Date & timeMonday 17 May 2021, 14:00 to 16:00
LecturerMs Glenys Bridges  View details
Target audience

Recommended to all

Development outcomeA
Course styleLecture
Core topic Not a core topic
Catering None
CPD hours2:00
Cost£10.00
Aims
  • To focus on the practical application of the practice policy for complaints handling, in line with GDC Principle 5.
  • To have a clear and effective complaints procedure
Objectives
  • Understand the links between quality of care and complaints management
  • Review policies, procedures and recordkeeping requirements
Learning outcomes

Following the session the team will:

  • Recognise quality requirements
  • Be able to determine where a complaint indicates a need to review and update working processes