FREE Lunch and learn Webinar: COVID 19 - Communication & Emotional Intelligence (OX110221WEBINAR)
Availability | Course has taken place | ||
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Subject | Other | ||
Description | This Bitesize lunchtime webinar to support dental teams during Covid 19 looks at Communication skills and Emotional Intelligence. The dictionary describes Emotional Intelligence - "The capacity to be aware of, control, and express ones emotions, and to handle interpersonal relationships judiciously and empathetically. Emotional intelligence is the key to both personal and professional success". | ||
Additional information | Jo Russell RDN Cert DPM Cert Ed MIfL LCGI Tech, IOSH, GDC 109492 - Director Oracle Practice Business Solutions, has worked in dentistry since 1986, including 7 years in the Royal Naval Dental Service, 2 years as an Area Manager for a large corporate looking after 16 practices across London and the South, and as a tutor, assessor and internal verifier for dental nurses undertaking formal qualification. Latterly she has spent much of her time delivering the level 4 Diploma in Dental Practice Management and business consultancy services for CQC compliance. Jo is a popular and enthusiastic speaker about all aspects of the business of dentistry and continuing professional development for the whole team. *This webinar is suitable for entire dental team, will be delivered on the Zoom platform and an email with joining instructions and webinar netiquette will be sent to you by 09:00 on Thursday 11/02/2021. Please ensure that your IT supports the Zoom platform and sign in using your Deanery registered name, as this helps us to confirm your attendance. Logging onto to Webinar will be from 13:00. Please email the Tutor if you have any questions prior to the webinar : nicola.spillane@hee.nhs.uk The programme will start promptly at 13:15 | ||
Venue | Webinar Tutorial, Oxford - Oxfordshire View details | ||
Date & time | Thursday 11 February 2021, 13:15 to 13:45 | ||
Lecturer | Mrs Jo Russell View details | ||
Target audience | Recommended to all | ||
Development outcome | A, C | ||
Course style | Lecture | ||
Core topic | No core topic | ||
CPD hours | 0:30 | ||
Cost | No charge | ||
Aims | To deliver a short presentation to discuss how communication style impacts those around us. | ||
Objectives | 1. Discuss the communication chain 2. Think about emotional intelligence during our interactions | ||
Learning outcomes | To appreciate how communication both verbal and non verbal impacts a relationship. | ||