Reception skills, communication and assertiveness (CPD-BARN10FEB16)

AvailabilityCourse has taken place
SubjectPractice management
DescriptionThis course is aimed at all those with frontline responsibilities both as the first point of contact and, for many patients, the most relevant point of contact.
VenueRoom TBC, Holiday Inn Barnsley, Barnsley  View details
Date & timeWednesday 10 February 2016, 09:30 to 17:00
LecturerMr John Shepherd  View details
Target audience

Mandatory: Dental Hygienist (£25.00pp discount), or Dental Nurse (£25.00pp discount), or Dental Technician (£25.00pp discount), or Dental Therapist (£25.00pp discount), or Practice Manager (£25.00pp discount), or Receptionist/Administrator (£25.00pp discount), or Dentist

Course styleWorkshop
CategoryManagement course
CateringRefreshments and lunch
Development outcomeNo development outcome
CPD hours6:00
Cost£50.00 (subject to discounts, see Target audience above)
Aims

To explore the role of the receptionist in the success of the practice and to provide practical communication skills to enhance their performance.

Areas to be covered will include:

  • Positive first impressions
  • Communicating the right information effectively
  • Professional telephone skills
  • Difficult situations/people
  • Improving assertiveness skills
Objectives

By the end of the course delegates will be able to:

  • Recognise the importance of generating a professional and approachable first impression
  • Be more confident managing patients and juggling phone calls and people
  • Deal with difficult situations more effectively with appropriate use of assertiveness skills