Workshop 1: Planning for success and the role of the manager (CPD-SHEF10NOV15)

Please note that this is one of six workshops designed to ensure dentists and managers feel confident that they are managing their practices as efficiently and as effectively as possible.

Whilst each course stands alone, delegates may want to consider booking all six sessions. The full list of workshop dates are:

1. 10th November 2015 - Planning and the management role

2. 12th January 2016 - Communicating to lead your team

3. 8th March 2016 - Marketing, meeting patient requirements and quality

4. 10th May 2016 - Finance

5. 12th July 2016 - Managing the performance of your team

6. 13th September 2016 - Managing change effectively

Mandatory: Dental Hygienist (£15.00pp discount), or Dental Nurse (£15.00pp discount), or Dental Technician (£15.00pp discount), or Dental Therapist (£15.00pp discount), or Practice Manager (£15.00pp discount), or Receptionist/Administrator (£15.00pp discount), or Dentist

What a delegate can hope to take from the workshop

To be able to carry out an analysis of the organisation and its environment

By looking at what delegates are currently doing well and understanding what they do not do so well. Also start to find out what patients want from the practice and so the manager will be able to begin to formalise short and long-term plans.

How to devise a mission statement and some strategic objectives for an organisation

The manager will then start to identify how this overall plan for the practice can be structured into both a vision, in the form of mission statement, and some clear goals, in the form of strategic objectives. The use of SMART objectives and strategy versus tactics is explained.

Be able to prepare an implementation plan

The vision and goals can then be broken down further into the basics of an implementation plan which can then act as an immediate and structured approach to bringing improvement to the practice.

Devise how to communicate the plan and get buy-in from the practice team

In order for this structured approach to work, the vision and the goals must be clearly communicated to all levels of staff. The final part of this workshop will look at how this can be done to maximise the chances of understanding and buy-in from the team.

By the end of the course delegates will be able to:

• Carry out an analysis of the organisation and its environment
• Create a mission statement and a strategic plan for an organisation
• Take a strategy and break it down into a workable programme
• Communicate and get buy-in from the practice team