How to keep the patient happy and the CQC away! (BRAD02APR14)

AvailabilityCourse has taken place
SubjectPractice management
DescriptionAn interactive course to highlight complaints and how to deal with them including risk assessment for CQC
Additional information

Why do complaints arise, why do some people get more complaints than others, how to handle complaints, how to take the patient through the consent process and to record this with an overarching view of CQC requirements.

VenueMercure Bradford Bankfield, Bingley - Bradford  View details
Date & timeWednesday 2 April 2014, 14:00 to 17:00
LecturerPhil Shaw  View details
Target audience

Mandatory: Dental Hygienist (£15.00pp discount), or Dental Nurse (£15.00pp discount), or Dental Technician (£15.00pp discount), or Dental Therapist (£15.00pp discount), or Practice Manager (£15.00pp discount), or Receptionist/Administrator (£15.00pp discount), or Dentist

Course styleLecture
CategoryCore course
CateringRefreshments
Development outcomeNo development outcome
CPD hours3:00
Cost£30.00 (subject to discounts, see Target audience above)
Aims
  • To achieve an understanding of risk management including:
  • why complaints arise and how to avoid them
  • how to handle complaints professionally
  • consent
  • record keeping – what do you really need to record ?
  • and the associated CQC requirements.
Objectives

Participants will:

  • have an understanding of the principles of risk management and be able to select and implement the relevant strategies in a clinical setting
  • have an understanding of how to demonstrate compliance with CQC outcomes.