Practice Managers Conference - The fundamentals of practice management (DWD24OCT25)

AvailabilityPlaces available  Add to basket
SubjectLeadership and Management
DescriptionComplaints handling, creating a positive practice culture and promoting positive team working are some of the main challenges practice managers face.  As managers we work with a number of staff and patients on a daily basis, all who have different personalities and expectations, which sometimes feel hard to fulfil.  This course aims to provide tools to help navigate these areas in the practice environment.
VenueBest Western Plus Mosborough Hall Hotel, Sheffield  View details
Date & timeFriday 24 October 2025, 09:30 to 17:00
LecturersAnthony Asquith & Edd Jones  View details
Target audience

Mandatory: Dental Technician (£40.00pp discount), or Practice Manager (£40.00pp discount), or Dentist

Course styleWorkshop
CategoryManagement course
CateringRefreshments and lunch
Development outcomeA, B, C, D
CPD hours6:00
Cost£80.00 (subject to discounts, see Target audience above)
Aims

AM

  • Highlight the importance of creating the correct culture within their practice ('s).
  • Equip delegates with some key skills on how to develop in this area personally.
  • Deliver a training session with referenced information on how to build a positive practice culture.

PM

  • You will learn how to work well with others and share these ideas amongst your team
  • You will understand what to do when you receive a complaint
  • You will be able to read people really, really well and adapt your approaches to meet the needs of others
Objectives

AM

  • Delegates will learn how to formulate a plan for improving or building upon their practice culture.
  • Delegates will learn how the identification of the 'why' of a business is so vitally important.
  • Delegates will learn how to work collaboratively within internal & external stakeholders when building their plan.

PM

  • Reduce worrying about what to do when a complaint is made because you will have the tools to stop it escalating
  • Reduced stress for you and your team members as the practice moves away from any backbiting and towards a productive work force that get along well together.
  • Increased job satisfaction as attendees will feel confident in managing these two multifaceted and important aspects of modern dental practice
Learning outcomes
  • Be able to improve practice culture and team working by utilising the skills learnt
  • Be confident in handling complaints, and have the ability to feed this through to your practice team
  • Be able to formulate a plan and enforce it in order to create a more positive and successful working environment and business as a whole.