Dental Senior Stakeholder Event - Manager as Mediator Masterclass (DWD13JUN24B)

AvailabilityCourse has taken place
SubjectLeadership and Management
DescriptionThe Manager as Mediator Masterclass, facilitated by the UK Mediation Team, draws on a collection of the skills used by mediators: giving delegates a thorough insight into the psychology of conflict, and building confidence and competence in putting mediation skills to practical use straight away.
VenueLeonardo Hotel Leeds, Leeds  View details
Date & timeThursday 13 June 2024, 09:30 to 16:30
LecturerMediation UK  View details
Target audience

Recommended to all

Course styleWorkshop
CategoryManagement course
CateringRefreshments and lunch
Development outcomeA, B
CPD hours6:00
CostNo charge
Aims

To give delegates an insight into how to resolve workplace disputes with the benefit of some of the skills used by mediators.

Objectives

1.To discuss how conflict develops and consider when mediation should be used.


2. To consider the sorts of situations that should be mediated with an emphasis on confidentiality and impartiality.

3. To outline the different stages of the mediation process.

4. To discover, through role play, what it is like to be a mediator.

Learning outcomes

1. Define and understand how mediation differs from other methods of resolution.

2. Understand the essential skills and qualities of a workplace mediator.

3. Appreciate, through role play, how it feels to be in the role of the mediator.