Teamworking and communication skills (BRAD15NOV13)

AvailabilityCourse has taken place
SubjectPractice management
DescriptionAn interactive day examining the role of teams and good communication skills in improving patient care and create a good working environment with colleagues. Real life scenarios and team building tasks will be underpinned with theory on the subject.
VenueMercure Bradford Bankfield, Bingley - Bradford  View details
Date & timeFriday 15 November 2013, 09:30 to 16:30
LecturersMiss Divyakumari Keshani & Mr Trevor Teemul  View details
Target audience

Mandatory: Dental Hygienist (£15.00pp discount), or Dental Nurse (£15.00pp discount), or Dental Technician (£15.00pp discount), or Dental Therapist (£15.00pp discount), or Practice Manager (£15.00pp discount), or Receptionist/Administrator (£15.00pp discount), or Dentist

Course styleLecture
CategoryManagement course
CateringRefreshments and lunch
Development outcomeNo development outcome
CPD hours6:00
Cost£30.00 (subject to discounts, see Target audience above)
Aims

The purpose of the course is to increase and enhance communication and team working skills when dealing, in particular, with patients, carers, the clinical team and seniors.

  • Develop the key skills of effective communication
  • Develop interpersonal skills and qualities required for excellent relationships
  • Examine criteria for effective teams
  • Develop strategies for handling difficult and challenging situations at work
Objectives

At the end of this course delegates will:

  • Have a better understanding the importance of good communication
  • Have strategies for communicating effectively in different situations at work
  • Understand what makes a good team and what their role is within this