Dealing effectively and positively with complaints (LEED06NOV13A)

AvailabilityCourse has taken place
SubjectPractice management
DescriptionThe GDC recommend that all Dental Professionals working in a clinical environment should carry out CPD in complaints handling. This one day course will address issues relating to complaints, why they happen, how to deal with them, and best practice for all team members in dealing with complaints.
VenueWeetwood Hall Hotel, Leeds  View details
Date & timeWednesday 6 November 2013, 09:30 to 16:45
LecturerMr John Shepherd  View details
Target audience

Mandatory: Dental Hygienist (£30.00pp discount), or Dental Nurse (£30.00pp discount), or Dental Technician (£30.00pp discount), or Dental Therapist (£30.00pp discount), or Practice Manager (£30.00pp discount), or Receptionist/Administrator (£30.00pp discount), or Dentist

Course styleLecture
CategoryManagement course
CateringRefreshments and lunch
Development outcomeNo development outcome
CPD hours6:00
Cost£60.00 (subject to discounts, see Target audience above)
Aims

Understand why complaints happen and how to prevent them.

Objectives

By the end of the course delegates will be able to:

  • Examine the NHS requirements in dealing with complaints and compare to best practice.
  • Develop communication skills in dealing with complaints effectively and with confidence.
  • Explore effective ways of dealinf with aggressive patients and potentially avoiding complaints happening.