Managing Challenging Conversations for SuppoRTT (RTT15NOV23)

AvailabilityCourse was cancelled
Documents
Joining InstructionsPre-Course Information

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SubjectSuppoRTT (Supported Return to Training)
DescriptionDo you ever find yourself having conversations about someone when you should be having them with them? Have you ever spent more time in your head contemplating the conversation than actually having it? Do you ever feel apprehensive knowing there is a challenging conversation on the horizon? If so don’t worry. These are normal human experiences and can simply act as prompts that we need to add to our communication skill set. How are you with receiving, and giving feedback? And how are you when things don’t work out well? These are inevitable parts of human life. This session will explore some tools that can help you prepare for, and navigate, challenging conversations that you encounter. It is unlikely that any of us will get through life without having any!
Additional information

This course has been designed for supported return to training trainees only who are due to return or have recently returned to Training. Please DO NOT book if you do not meet this criteria.

Online bookings close 1 week prior to the course date but bookings can be made by emailing supportt.yh@hee.nhs.uk.

You can cancel your place online up to 1 week prior to the course, cancellations within the last week must be sent via email to supportt.yh@hee.nhs.uk

 

What you need to do to prepare:

  • Please reflect on past communications that you have found challenging in advance of the session. We will use breakout rooms and you will not be required to share anything personal you are not comfortable with.
  • Please have available the prep sheets found under 'pre-course information' under documents.

Once you have booked your place, head to 'my courses' and view the course information. In the documents section your will find the Zoom Registration link. This is only available to those who have booked a place. You are required to register via the Zoom link provided, prior to the course start date. Once you have registered you will be sent the Zoom Meeting link directly from Zoom.

VenueOnline (Zoom), - Virtual  View details
Date & timeWednesday 15 November 2023, 09:00 to 12:00
LecturerDr Susy Stirling  View details
Target audience

Mandatory: zSuppoRTT Trainee

Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge
Aims
  • To add to your communication skill set in order to feel confident at managing challenging conversations including giving and receiving feedback
Objectives

Through a mixture of teaching and interactive small group exercises this workshop will look at

  • Managing ourselves
  • Managing others
  • Empathy vs sympathy
  • Conflict vs drama
  • Core emotional concerns
  • Non-violent communication
  • Feedback