Managing Challenging Conversations (FLP21OCT21)

AvailabilityCourse has taken place
Pre-Course PreparationSteps to Join a Zoom Meeting
Zoom Meeting Details

Need help viewing PDF documents?

SubjectFuture Leaders Programme
DescriptionDo you ever find yourself having conversations about someone when you should be having them with them? Have you ever spent more time in your head contemplating the conversation than actually having it? Do you ever feel apprehensive knowing there is a challenging conversation on the horizon? If so donít worry. These are normal human experiences and can simply act as prompts that we need to add to our communication skill set. How are you with receiving, and giving feedback? And how are you when things donít work out well? These are inevitable parts of human life, and of leadership. This session will explore some tools that can help you prepare for, and navigate, challenging conversations that you encounter. It is unlikely that any of us will get through life without having any!
Additional information

This webinar is running via Zoom. Registration and joining instructions will be made available via your MaxCourse account, after you have booked your place.

To view the instructions head to ‘my courses’, select the course title and you will see the documents section.

Please register via Zoom, using the link provided in the document, as far in advance as possible to prevent any delays in receiving the meeting link and password.

This document is only visible to those booked on the course, please do not share this with others.

Only those with a place booked via MaxCourse will receive their certificate after attendance of the webinar.


You may wish to reflect on past communications that you have found challenging in advance of the session. We will use breakout rooms and you will not be required to share anything personal you are not comfortable with.

VenueVIRTUAL - On-Line Zoom, via - Virtual  View details
Date & timeThursday 21 October 2021, 09:30 to 12:30
LecturerDr Susy Stirling  View details
Target audienceMandatory: Leadership Fellow
Course styleWorkshop
CateringNo catering
CPD points0.000
CostNo charge

To add to your communication skill set in order to feel confident at managing challenging conversations including giving and receiving feedback


This is an interactive workshop. Through a mixture of teaching and small group exercises we will look at

  • Managing ourselves
  • Managing others
  • Empathy vs sympathy
  • Conflict vs drama
  • Core emotional concerns
  • Non-violent communication
  • Feedback
Learning outcomes

By the end of the workshop you will be able to:

  • Understand your own red flags for challenging conversation
  • Explore the requirements for successful outcomes in communication
  • Use a model for effective communication in challenging circumstances